Objective/Methodology

· The operational support aims at assisting an operator through the implementation or the internal reorganization of service(s) and/or activities, the launch of new products or the deployment of distribution networks

· The operational support is led within the operational teams of the operator and can include the definition of processes and the training of staff

Achievements

· Support to the marketing department of Orange France for the launch of mass-market post-paid voice contracts.

· Support to the implementation of the Marketing department of the Algerian mobile operator Mobilis and support to the corporate sales department.

· Implementation of a strategic intelligence team inside Mobilis.

· Implementation of a product launch process for Algerian fix phone operator Algérie Telecom.

· Implementation and launch of a trade marketing team for Orange Cameroun.

· Support to the implementation of direct and indirect sales network for Mobilis.

· Support to the improvement of the commercial network for Algérie Telecom.

· Implementation of a commercial department within the telecommunication company in Rwanda.

· Support to the commercial development of the Office National des Postes et Télécommunications in Niger.

· Analysis and conception of an improvement plan for the Office National des Postes et Télécommunications in Congo.

· Study on the reorganization of the corporate sales department for Maroc Telecom.

· Study on the reorganization of a fix phone, mobile and Internet operator in Equatorial Guinea.